Senior Implementation Engineer

Job Summary

As a Senior Implementation Engineer, you will play a critical role in ensuring the successful deployment and integration of our aviation technology solutions. You will work closely with clients to understand their specific requirements and configure our products to meet their needs. Your expertise will be instrumental in delivering high-quality implementations that drive value for our customers.

Your Responsibilties

  • Project Management

    Lead and manage complex implementation projects from start to finish, ensuring they are delivered on time, within budget, and to the highest quality standards.

  • Requirements Gathering

    Collaborate with clients to gather detailed requirements and understand their specific needs and challenges.

  • Solution Design

    Design and configure our software solutions to meet client-specific requirements, ensuring optimal performance and functionality.

  • Installation and Deployment

    Oversee the installation, testing, and deployment of our products, ensuring a smooth and efficient implementation process.

  • Technical Support

    Provide ongoing technical support and troubleshooting to clients, resolving issues and ensuring the successful operation of our solutions.

  • Training and Enablement

    Train and enable client staff to effectively use our products, providing them with the necessary knowledge and skills to maximize their benefits.

  • Process Improvement

    Identify opportunities for process improvement and develop strategies to enhance efficiency and effectiveness.

  • Innovation

    Stay up-to-date with the latest industry trends and technologies to identify new opportunities for growth and innovation.

  • Stakeholder Management

    Build and maintain strong relationships with clients, internal stakeholders, and external partners.

SKILLS AND COMPETENCIES

  • Bachelor’s degree in computer science, Engineering, or a related field
  • Minimum of 10 years of experience in software implementation, preferably in the transportation industry
  • Strong technical skills, including knowledge of programming languages, databases, and networking
  • Experience with airport management systems and technologies (e.g., passenger processing systems, security systems, baggage handling systems)
  • Excellent problem-solving and troubleshooting skills
  • Strong communication and interpersonal skills
  • Ability to work independently and as part of a team.  
  • Attention to detail and commitment to quality

Preferred Qualifications

  • Cisco, Microsoft, and cybersecurity certificates.
  • Experience with cloud-based technologies and cloud migration.
  • Knowledge of aviation regulations and industry standards.

Core Competencies Required

  • Technical Expertise
  • Problem-Solving
  • Customer Focus
  • Adaptability
  • Teamwork
  • Communication
  • Results Orientation
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